Hassle-Free Shipping & Returns - Reliable Service for Your Peace of Mind
At Fires of Desire, we strive to make your shopping experience as smooth and worry-free as possible. Here’s everything you need to know about our shipping and returns policies:
Shipping Information
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Reliable Shipping: We partner with trusted carriers to ensure your order arrives safely and discreetly.
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Standard Delivery: Most orders are processed and shipped within 1-2 business days. Delivery times vary based on your location, typically taking 3-7 business days.
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International Shipping: Yes, we ship worldwide! Please note that international orders may be subject to customs fees and delays beyond our control.
Returns & Exchanges
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Easy Returns: If you’re not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund or exchange. Items must be unused, in their original packaging.
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How to Return: Contact us at clare@williamsturt.com to initiate a return. We’ll guide you through the process and provide any necessary details.
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Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. Please note that shipping costs may not be refundable.
Our Commitment
We’re here to ensure your satisfaction with every purchase. If you have any questions or concerns about shipping or returns, please don’t hesitate to reach out to us at clare@williamsturt.com.